Question 1

What exactly is a Jump-Desk?

Accepted Answer

A Jump-Desk is your own Windows 11 Pro cloud PC. It runs in Microsoft Azure and you connect to it remotely from a supported laptop, tablet, or phone.

Question 2

How quickly can I get started?

Accepted Answer

The guided setup takes only a few choices. Once your cloud PC has been provisioned, your dashboard shows you how to connect. Provisioning time can vary by region and capacity.

Question 3

Can I install my own software?

Accepted Answer

Yes. You receive administrator rights and can install software that is compatible with Windows 11, subject to the terms of service and any software licensing requirements.

Question 4

How is my Jump-Desk secured?

Accepted Answer

Your desktop is isolated in Microsoft Azure and remote connections are encrypted. You can also choose the Azure region where the Jump-Desk and its storage are created.

Question 5

Which devices can I use?

Accepted Answer

You can connect from Windows, macOS, iPhone, iPad, Android, and other devices supported by Microsoft Remote Desktop or the Windows App.

Question 6

What happens when I stop using an hourly Jump-Desk?

Accepted Answer

Hourly usage charges apply while the machine is running. A smaller service fee for persistent storage and the public IP continues while the Jump-Desk exists; the live price card shows both amounts.

Question 7

Can I change plans later?

Accepted Answer

Available plan changes depend on your current configuration. Your dashboard shows the valid choices and any limitations before you confirm a change.

Question 8

What support is available?

Accepted Answer

The support area provides a direct way to ask for help. You can also contact the Jump-IT team at contact@jumpit.ai.

Question 9

Is there a free trial?

Accepted Answer

There is currently no free trial. The Hours plan is a lower-commitment way to evaluate a Jump-Desk, and the current usage and service fees are shown before checkout.

Question 10

Are Jump-Desks always on?

Accepted Answer

Hours machines run until you stop them or their prepaid credit can no longer cover usage. Storage and public IP service charges continue while the machine exists. Months and Years follow their own plan limits, shown in your dashboard.

Question 11

How does Jump-IT support data protection and GDPR requirements?

Accepted Answer

Jump-IT lets you select the Azure region where your Jump-Desk and storage are created, which can support data-residency needs. Our Privacy Policy explains how personal data is handled. Your organisation remains responsible for assessing its own configuration, use case, and legal obligations.

Question 12

How does wallet funding work when I create an Hours Jump-Desk?

Accepted Answer

If your personal Hours wallet does not yet have enough credit, Jump-IT automatically selects the approved 5-unit funding pack in your selected currency when you create the Jump-Desk. Stripe confirms the payment before any credit is added. A Team Hours wallet uses the approved 10-unit Team funding pack in its currency.

Question 13

How does automatic wallet funding work?

Accepted Answer

Automatic funding is optional and selected by default when adding credit during Hours setup. With it enabled, accepting the Terms of Service authorizes Stripe to save your payment method and charge the displayed credit pack plus applicable tax whenever eligible wallet credit is low. New setups have no monthly limit. You can add an optional limit or disable automatic funding in Wallet settings; existing limits still apply. Limits cover credit before tax per UTC calendar month and include submitted payments until resolved. A payment already submitted may still complete after you disable automatic funding.

Question 14

What happens if an Hours wallet runs low?

Accepted Answer

Running Jump-Desks hold enough credit for two hours of compute plus 24 hours of service. If there is not enough eligible credit and an automatic top-up fails, running compute can be deallocated. The funded service credit then provides a 24-hour recovery window, and the existing deletion workflow starts only after that recovery credit is exhausted.

Question 15

What does Reserved mean in my Hours wallet?

Accepted Answer

Reserved credit is temporarily held to cover active Jump-Desk usage. It remains part of your balance and is released when no longer required. Wallet settings show your current, available, and reserved amounts. If a reserved amount looks unexpected, contact Support and we will help you check it.

Question 16

Will prepaid billing or Teams change my existing PAYG machine?

Accepted Answer

Existing PAYG machines retain their metered billing and existing subscriptions. Creating a prepaid or Team machine does not convert an existing machine or move its charges to a wallet. Each machine's billing label shows which model applies.

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